Track your order
Enter your order number and the email or phone number you used at checkout.
Tracking questions
Quick answers about where your order is and what happens next.
You don't need to do anything. We'll email you as soon as your order is out for delivery.
- Info ReceivedThe carrier has your shipping details. This can show for 2 to 3 business days.
- In TransitYour bars are on their way from our warehouse. Updates may pause for 5 to 7 days.
- Out for deliveryWe email you on the day it's on the way to your door.
01What does "Info Received" mean?
The carrier has received the shipping information but hasn't physically picked up your order yet. This status can show for 2 to 3 business days before changing to "In Transit." Everything is on schedule!
02What does "In Transit" mean?
Your order is on its way to you and moving toward your address!
03Why is my order coming from overseas?
Our bars are made in Korea and ship from our warehouse in Asia. Your tracking may show international stops and a customs check before a US carrier takes over. That's completely normal.
04Why isn't my tracking updating?
Tracking might not update for 5 to 7 days while your order is moving between countries, and that's completely normal. We'll send you another email once it's out for delivery, so just wait for that notification. No need to contact us in the meantime.
05When will my order arrive?
Your estimated delivery date is shown at the top of this page. We'll send you an email when your order is out for delivery. Just sit tight and wait for that email!
06Is the estimated delivery date accurate?
The estimated date is calculated in business days (weekends excluded) and is our best estimate. Your order may arrive a bit earlier or slightly later depending on the carrier. We'll keep you updated!
07What should I do now?
Nothing! Everything is on track. Just wait for our email when your order is out for delivery. We're taking care of everything!
When to contact us: only if your order hasn't arrived within 2 days after the estimated delivery date. Email support@morevera.com with your order number.