Shipping policy
Last updated: October 10, 2026
Here's everything you need to know about how we process, ship and deliver your Morevera order. Our bars are made in Korea and ship to you from our warehouse in Asia.
1. Order processing
Orders are processed and shipped from our warehouse in Asia within 1–3 business days after you place them (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. You'll get an order confirmation email right after checkout: please check it and contact us right away if anything looks wrong.
2. Delivery times
Most orders arrive within 5–7 business days after they ship. During busy seasons, bad weather or carrier delays, delivery can take up to 14 business days after shipping.
Delivery times are estimates, not guarantees. Once an order has shipped, delays caused by the carrier, weather or other events outside our control are not grounds for a refund.
3. Where we ship
We currently ship to addresses in the United States only.
4. Shipping costs
- Standard shipping: $4.99, with tracking.
- Express shipping: $15, available at checkout.
The shipping cost is always shown at checkout before you pay.
5. Tracking your order
When your order ships, we email you a tracking number. Please allow up to 48 hours for tracking to show updates, as carriers don't always scan packages right away. You can also see your orders and their status through Track Order at the top of our website.
We send order and shipping updates by email to the address used at checkout. Please make sure it's correct, and check your spam or promotions folder if you don't see our emails.
6. Orders in more than one package
Some orders ship in more than one package, which may arrive on different days. Your tracking email covers every package in your order.
7. Your shipping address
You're responsible for entering a complete and correct shipping address at checkout. You can change it within 2 hours of placing your order by emailing support@morevera.com. After that, the address may already be with our warehouse and can't be changed, and once a package has shipped we can't redirect or intercept it.
- If a package is delivered to the address entered at checkout, the order is considered delivered, even if that address was incorrect, incomplete or outdated. We can't refund, replace or redirect it; you can place a new order with the correct address.
- If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete address, we'll email you to confirm a corrected address. Reshipping is at your expense: the new shipping cost and any address-correction or return fees charged by the carrier must be paid before we reship. The original shipping cost isn't refunded.
- If you decline to pay for reshipping, or don't reply within 14 calendar days of our email, the order is closed as abandoned, with no refund, replacement or reshipment.
- Delivery problems caused by the address information you provided are not a non-delivery, and aren't grounds for a refund, cancellation or chargeback.
8. Late, lost or stolen packages
If your order hasn't arrived within 14 business days after it shipped, or tracking hasn't updated in that time, please contact us.
If tracking shows your package as delivered but you can't find it, please wait 48 hours (carriers sometimes mark packages as delivered early), and check with neighbors, your building's mailroom and around your door.
- With Shipping Protection: if your package is lost, stolen or damaged in transit, email us once 14 business days have passed since it shipped, and no later than 14 days after that, and we'll ship a replacement.
- Without Shipping Protection: we're not responsible for packages that are lost, stolen or damaged after they leave our warehouse, or that the carrier marks as delivered. We're happy to help you file a claim with the carrier.
9. Damaged, defective or incorrect items
If a product arrives defective or isn't what you ordered, email us within 7 days of delivery with your order number and photos, and we'll send a replacement. Damage caused in transit is covered by Shipping Protection (section 8). Damage to the outer shipping box alone, when the product inside is intact, isn't a defect. See our Refund Policy for details.
Contact us
Email: support@morevera.com
Monday – Friday, 10:00 AM – 8:00 PM EST