Refund policy

Last updated: October 9, 2026

We want you to love Morevera. This policy explains our 90-Day Money-Back Guarantee, how returns and refunds work, and what to do if something goes wrong with your order. It applies to orders placed on morevera.com. Orders placed through other stores or marketplaces follow that seller's policy.

1. Our 90-Day Money-Back Guarantee

A healthier-feeling scalp takes a few weeks, so we give you 90 days to judge it. If you're not happy with how your scalp and hair feel, we'll refund the price you paid for the bars in your order.

To qualify, you need to:

  • Buy your Korean Scalp Reset Bar from morevera.com.
  • Use it as directed: glide the bar over a wet scalp, massage for about 60 seconds and rinse, 3–4 times a week.
  • Email us at support@morevera.com within 90 days after your order was delivered, with your order number and a short description of how you used the bar and what you noticed.

Good to know:

  • The guarantee applies once per customer and household, to your first Morevera order, and covers up to 4 bars.
  • You don't need to send back used bars. If you still have unopened bars from the order, we may ask you to return them, or we deduct them from the refund.
  • Shipping charges and Shipping Protection are not refunded.

2. Returns

  • You can return unused products within 30 days of delivery.
  • Items must be unused, unopened and in their original packaging, with proof of purchase.
  • For hygiene reasons, opened or used bars can't be returned (unless they are covered by the 90-Day Money-Back Guarantee above).
  • Email support@morevera.com with your order number before sending anything back. We'll reply with return instructions. Returns sent without our approval can't be accepted.
  • Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. We recommend a trackable shipping service: we can't refund a return that never reaches us.
  • We don't offer direct exchanges. Return the item and place a new order for the one you want.

3. Defective or incorrect items

Please check your order when it arrives. If an item is defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos or a video of the problem.

  • Once we confirm the issue, we send a replacement at no cost to you. If a replacement isn't possible, we refund the affected item.
  • Damage caused in transit is covered only by Shipping Protection: see section 4.
  • If a replacement is on its way, please wait for it to arrive before asking for a refund.
  • Damage to the outer shipping box alone, when the product inside is intact, is not a defect.
  • Our bars are made with natural botanicals, so their color, speckles and scent can vary slightly from batch to batch. Packaging, labels and small design details may also differ from the photos on our website as we improve our products. This doesn't affect how the product works and isn't a reason for a return.

4. Lost, stolen or damaged packages

If you added Shipping Protection to your order and your package is lost, stolen or damaged in transit, email us once 14 business days have passed since it shipped, and no later than 14 days after that, and we'll ship a replacement.

Without Shipping Protection, we can't replace or refund packages that are lost, stolen or damaged after they leave our warehouse, or that the carrier marks as delivered. We're happy to help you file a claim with the carrier.

Your shipping address is your responsibility.

  • If a package is delivered to the address entered at checkout, the order is considered delivered, even if that address was incorrect, incomplete or outdated. We can't refund, replace or redirect it; you can place a new order with the correct address.
  • If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete address, we'll email you to confirm a corrected address. Reshipping is at your expense: the new shipping cost and any address-correction or return fees charged by the carrier must be paid before we reship. The original shipping cost isn't refunded.
  • If you decline to pay for reshipping, or don't reply within 14 calendar days of our email, the order is closed as abandoned, with no refund, replacement or reshipment.
  • Delivery problems caused by the address information you provided are not a non-delivery, and aren't grounds for a refund, cancellation or chargeback.

More details are in our Shipping Policy.

5. Shipping delays

Delivery times are estimates. We don't issue refunds for delays caused by carriers, weather or other events outside our control once an order has shipped.

6. Order changes and cancellations

  • You can change or cancel an order within 2 hours of placing it. Email support@morevera.com with your order number and what you'd like to change (for example, your shipping address or quantity). We'll confirm by email once it's done.
  • After 2 hours, your order may already be in processing, and we can't guarantee that it can be changed or cancelled. We'll still try if it hasn't been packed yet.
  • Once an order has shipped, it can't be cancelled or redirected. You can return it after it arrives, under section 2.
  • If your cancellation is confirmed before the order ships, we refund the full amount, including shipping.
  • Packages that are refused, unclaimed or returned because of an incorrect or incomplete address follow the rules in section 4.

We email you when your order is confirmed, changed, cancelled or shipped. Please make sure your email address is correct at checkout, and check your spam or promotions folder if you don't see our emails.

7. Items we can't refund

  • Opened or used bars (except under the 90-Day Money-Back Guarantee)
  • Shipping charges and Shipping Protection
  • Free gifts and promotional items
  • Products bought from other sellers or marketplaces
  • Gift cards

If your order included a free gift and you return the items that qualified for it, please return the gift too, or we deduct its value from your refund.

8. How refunds are issued

Once your return arrives and is inspected, or your claim is approved, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to show it. If it has been more than 10 business days since approval, please get in touch.

We may decline requests that don't meet this policy or that show signs of abuse, such as repeated claims.

9. Talk to us first

Almost every problem can be fixed quickly by email. Before opening a dispute with your bank or payment provider, please contact us so we can make it right.

Nothing in this policy limits any rights you have under the laws of your state.

Contact us

Email: support@morevera.com
Monday – Friday, 10:00 AM – 8:00 PM EST