Cancellation policy

Last updated: October 10, 2026

Subscribe & Save keeps your Morevera favorites coming without you having to remember to reorder. This policy explains how subscriptions work, how you're charged, and how to change or cancel at any time.

1. How your subscription works

  • When you choose Subscribe & Save, your first order ships right away. After that, new deliveries are sent automatically at the frequency shown when you ordered (for example, every 60 days).
  • Each delivery is charged at the subscription price shown when you subscribed, plus any shipping shown at checkout.
  • Shipping Protection, if you added it, covers the order it was purchased with. It doesn't carry over to renewal orders.

2. Your authorization

By subscribing, you authorize Morevera to charge the payment method you used at checkout, at the price and frequency shown when you subscribed, for each renewal until you cancel. Your payment details are stored securely by our payment processor. There is no minimum number of orders.

3. Renewals and charges

  • Each renewal is charged on its renewal date. The order ships from our warehouse in Asia within 1–3 business days after that and usually arrives 5–7 business days after it ships.
  • You can see your next renewal date anytime in Manage Subscription.
  • Renewals ship to the shipping address on file. If you move, contact us before your renewal date to update it. Renewals delivered to, or returned from, an outdated or incorrect address follow the address rules in our Shipping Policy and aren't refunded or replaced.
  • If a payment fails, we may retry it over the following days. If it keeps failing, your subscription may be paused or cancelled until your payment details are updated.

4. Changing or cancelling

You can cancel anytime, with no fees. You can manage your subscription in three ways:

  • Click Manage Subscription at the top of our website and log in with the email you ordered with.
  • Use the manage link in your subscription emails.
  • Email support@morevera.com or text (909) 616-1117, and we'll do it for you.

To avoid being charged for your next delivery, cancel before your next renewal date. Where available, you can also skip a delivery or change your delivery date or frequency instead of cancelling.

Cancelling stops future renewals. It doesn't refund orders that were already charged: see section 5.

5. Refunds on subscription orders

  • Charged but not shipped yet: contact us and we'll cancel the order and refund it in full.
  • Already shipped: renewal orders follow our standard return rules. Unused, unopened items can be returned within 30 days of delivery; return shipping is paid by the customer.
  • Defective or incorrect items: email us within 7 days of delivery with photos, and we'll send a replacement. Damage caused in transit is covered only by Shipping Protection (see section 1).
  • 90-Day Money-Back Guarantee: it applies once per customer, to your first Morevera order, including a first subscription order. Renewal orders aren't covered. Please cancel your subscription when you make your claim.

Full details are in our Refund Policy.

6. Price and program changes

If we change the price of your subscription, we'll email you before the change takes effect, so you have time to cancel if you don't want to continue. If a product in your subscription is discontinued, we may replace it with a similar product at the same or a lower price, or cancel the subscription and refund any renewal that hasn't shipped.

7. Subscriptions we may cancel

We may cancel a subscription if a payment can't be collected, if an order can't be delivered to the address on file, or if we see signs of fraud or misuse. Any renewal charged but not shipped at that time is refunded.

Questions?

Email: support@morevera.com
Text: (909) 616-1117 (text only, this number doesn't accept phone calls)
Monday – Friday, 10:00 AM – 8:00 PM EST